This web site is owned and operated by Stage Presence, who aim for your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Phone: 01208 816214
Fax: 01208 816214
Email: please use Contact Us link at top of page
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept card payments. If you are shopping from outside the U.K., place your order and your card company will convert the transaction to Euros, US Dollars or your own currency.
We accept Visa, Mastercard, Maestro, Delta, Electron, Solo, Switch and JCB.
(Also we accept American Express, but by telephone only.)
If you prefer, you can telephone with, or fax, credit card details: +44 (0)1208 816214
Alternatively you can order by post and pay by cheque : Stage Presence, Bryleun Cottage, Cannalidgey, St Issey, Cornwall, UK PL27 7RB
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
Shipping And Handling
Handling charges are all included in our shipping charges.
Shipping charges are as follows:
WITHIN THE U.K. :
By 2nd Class post: £2.95 (including VAT)
By 1st Class post: £4.95 (including VAT)
By Special Delivery : £8.95 (including VAT)
To EU countries (outside UK) :
Airmail (for orders up to £50): £5.00 including VAT [approx. 6 euros]
Airmail (for orders over £50): £10.00 including VAT [approx. 12 euros]
To USA : by airmail £12 [approx. US$18]
To all other countries : by airmail £12 (that is: 12 GB Pounds)
We aim to despatch your order promptly.
Choose between second class, first class, and special delivery for UK deliveries; we give Special Delivery orders top priority.
Special Delivery: 1-2 working days
1st Class: 2-5 working days
2nd Class: 5-8 working days
Next day delivery often can be arranged - please telephone before placing your order : +44 (0)1208 816214
Please note that personalisation of goods can delay dispatch by 1-3 working days. If your order is urgent please let us know so that we can try to meet your deadline.
International orders are generally received by the customer in under 10 days, and may arrive much sooner depending on the destination.
Stage Presence cannot be held responsible for delays caused by Royal Mail, although we find they are usually very reliable.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
For orders made from the UK or elsewhere in the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
We guarantee your satisfaction. All of our products come with a 7 day no quibble return guarantee.
If you need to reach us, please email us using the link on the store page,
alternatively, you can call on 01208 816214 (International +441208 816214)
or fax us on 01208 816214 [International FAX +441208 816214]
or write to us at Stage Presence, Bryleun Cottage, Cannalidgey, St Issey, Cornwall, PL27 7RB, U.K.
Stage Presence collects your personal contact details when you place an order with us, in order for us to fulfill your order. Our site has a current SSL certificate to ensure that this process is secure and we use password protected computers. Stage Presence do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
You may ask us to delete any information held on you at any time.
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order within 7 working days for a full refund. Do this by contacting us by email or telephone and quoting the order number supplied to you. You must then return the goods to us within 30 days in order to receive a full refund. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.